Since these products are one-of-a-kind and manufactured on demand, returns are not accepted. Refunds may be given for manufacturers defects, or if you received a product other than the one you ordered. Refunds will not be given for ordering the wrong size, please refer to the size chart before ordering. If Monetyze is contacted within 30 days of the purchase date you may be eligible for a refund. If you would like a refund, please send an email to: [email protected] The email must include the order number and pictures that clearly show the defect.